Privacy Policy

Privacy Policy
Introduction
We respect your right to privacy and comply with our obligations under the European Union's General Data Protection Regulation (GDPR).
1. Types of Information Collected
Personal Data
Personal Data is information that can be used to identify you. We record the following details:
    • Name
    • Email address
    • Billing address
    • Postal address
    • Telephone number
    • Transaction details
Non-Personal Data
Non-Personal Data is information that cannot be used to identify or contact you. This is statistical and analytical data about our users browsing actions and patterns.
2. Why we collect the Information
Why we collect Personal Data
    • To provide you with goods and services you have ordered
    • To contact you regarding your order
    • To respond to communications
    • To enter competitions
    • To complete research surveys
    • To inform you of promotions/events etc.
Why we collect Non-Personal Data
    • Gain a better understanding of our website users site usage so that we can use this information to improve the website and provide our users with an enhanced customer experience
    • Estimate audience size and usage patterns
    • Store user preferences so you can customise the site
    • To track return visitors
3. How we collect the Information
Personal Data
Register for our Site Functionality
When you register with our website, we create an account for you and record your details in our database. Any time you make an order, we record your billing and shipping address details in our database so that you can select them quickly the next time you create an order.
We collect the following:
    • Email
    • First Name/Last Name
    • Address Details
    • Mobile Phone
    • Password details
    • Order History Details
Complete an Order
During the order process we collect the following:
    • Email
    • First Name/Last Name
    • Address Details
    • Mobile Phone
    • Order Details
Email Marketing
Mail Chimp
We use Mail Chimp to engage with our customers via email. A customer may subscribe to our email via:
    • the checkout process
    • contact us forms
    • sign up to newsletter
    • create an account/register
A customer subscribes to the email by opting in and agreeing to receive future emails. The data collected includes:
    • name
    • email address
There is an UNSUBSCRIBE link at the bottom of all our emails so that you can unsubscribe from our email database at any time.

Dot Mailer / Brother Mailer
We use Dot Mailer / Brother Mailer to engage with our customers via email.
A customer may subscribe to our email via:
    • the checkout process
    • contact us forms
    • sign up to newsletter
    • create an account/register
    • (insert other opportunities to opt in to email)
There is an UNSUBSCRIBE link at the bottom of all our emails so that you can unsubscribe from our email database at any time.
The data collected includes:
    • name
    • email address
    • order history
    • wish lists
    • abandoned baskets
    • (Insert or delete depending on the service you have with Dot Mailer/Brother Mailer)
We put an UNSUBSCRIBE link at the bottom of all our emails so that you can unsubscribe from our email database at any time.
Non Personal Data
Google Analytics
We record all activity on our website with Google Analytics. Please refer to Google Analytics for more information.
4. Customer Rights
Under under the European Union's General Data Protection Regulation (GDPR) the customer has a number of rights including
    • Right of access
    • Right to rectification
    • Right of erasure
    • Right of data portability.
5. Changes to Privacy Statement
Any changes to the Privacy Statement will be posted on this website.